ELIGIBLITY & REQUIREMENTS
Returns are valid within 7 days of the delivery date.
Exchanges are valid within 30 days of the delivery date.
Non-exchangeable / refundable
□ In case the product is destroyed/damaged due to the client's responsible reasons
□ The value of the product is reduced by the customer's use/consumption.
□ The value of the product has been lost to the point where resale is difficult due to the passage of time.
□ Simple change of mind
□ Users are not familiar with how to operate
□ In case of arbitrary return without exchange/refund/AS receiving procedure
NOTE: Refunds and Exchanges will NOT be processed until items are returned and inspected by our warehouse. All items must be returned in their original condition
To initiate a Return or Exchange, you will need your Order Number ready. Your Order Number can be found in your order confirmation email. It is NOT on the paper invoice you receive in your package. If you do NOT have your Order Number, please email firstname.lastname@example.org.
NOTE: Initial shipping charges return shipping fees are NON-REFUNDABLE.
NOTE: We are NOT responsible for return packages that may be lost or damaged in transit. You will have to file a claim with the shipping carrier.